Privacy Policy

1. Introduction

OrcaSubtitle (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our subtitle conversion services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Create an account or register for our services
• Make a payment or purchase
• Contact us for support
• Subscribe to our newsletter
• Participate in surveys or feedback forms

2.2 File Data

When you use our subtitle conversion tools, we process your uploaded files (SRT, VTT, FCPXML) locally in your browser. We do not store or transmit your subtitle files to our servers unless you explicitly use our cloud-based transcription service.

2.3 Usage Data

We automatically collect certain information when you visit our website, including:

• IP address and browser information
• Pages visited and time spent
• Conversion statistics (anonymous)
• Error logs and performance metrics

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Process payments and transactions
• Send important notifications about your account
• Improve our website and services
• Provide customer support
• Comply with legal obligations
• Protect against fraud and abuse

4. Data Processing and Storage

4.1 Local Processing

Our subtitle conversion tools (SRT to VTT, VTT to SRT, SRT to FCPXML) process files entirely in your web browser. No subtitle content is uploaded to our servers during these conversions.

4.2 Cloud Services

For transcription services, files are temporarily stored on secure cloud infrastructure and deleted after processing. We use industry-standard encryption for data in transit and at rest.

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party services (Stripe for payments, Upstash for analytics)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• SSL/TLS encryption for data transmission
• Secure payment processing through Stripe
• Regular security assessments
• Access controls and authentication

7. Your Rights (GDPR & CCPA)

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a machine-readable format
• Objection: Object to processing of your personal data
• Restriction: Request restriction of processing

To exercise these rights, please contact us at the information provided below.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: