Terms of Service

Last updated: 8/29/2025

1. Agreement to Terms

By accessing and using OrcaSubtitle (“we,” “us,” or “our”), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

OrcaSubtitle provides online subtitle conversion and transcription services, including:

  • SRT to VTT subtitle format conversion
  • VTT to SRT subtitle format conversion
  • SRT to FCPXML conversion for Final Cut Pro
  • Audio and video transcription services
  • Related subtitle editing and management tools

3. User Accounts

3.1 Account Creation

You may be required to create an account to access certain features. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

3.2 Account Security

You agree to immediately notify us of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with this security obligation.

3.3 Account Termination

We reserve the right to terminate or suspend your account at any time for violation of these terms or for any other reason at our sole discretion.

4. Acceptable Use

4.1 Permitted Use

You may use our services for lawful purposes only. You agree to use the service in compliance with all applicable laws and regulations.

4.2 Prohibited Activities

You agree not to:

  • Upload content that infringes on intellectual property rights
  • Use the service for illegal or unauthorized purposes
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the service or servers
  • Upload malicious code, viruses, or harmful content
  • Harvest or collect information about other users
  • Use automated systems to access the service without permission

5. Content and Intellectual Property

5.1 Your Content

You retain ownership of all content you upload to our service. By uploading content, you grant us a limited license to process, store, and deliver your content solely for the purpose of providing our services.

5.2 Our Intellectual Property

The service and its original content, features, and functionality are owned by OrcaSubtitle and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

5.3 Content Responsibility

You are solely responsible for the content you upload and any consequences that may result from such content. We do not monitor or review content but reserve the right to remove content that violates these terms.

6. Payment Terms

6.1 Pricing

Some services may require payment. Current pricing is available on our website and may be subject to change with notice.

6.2 Payment Processing

Payments are processed securely through Stripe. You agree to provide accurate billing information and authorize us to charge your selected payment method.

6.3 Refunds

Refund policies are detailed in our separate Refund Policy. Generally, refunds may be available for unused services within specified timeframes.

7. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our service. By using our service, you agree to the collection and use of information in accordance with our Privacy Policy.

8. Service Availability

8.1 Uptime

While we strive to maintain continuous service availability, we do not guarantee uninterrupted access to our services. Maintenance, updates, or technical issues may cause temporary service interruptions.

8.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any part of our service at any time with or without notice.

9. Disclaimers and Limitation of Liability

9.1 Service Disclaimer

Our service is provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

9.2 Limitation of Liability

In no event shall OrcaSubtitle be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business interruption.

9.3 Maximum Liability

Our total liability to you for all claims arising from or related to the service shall not exceed the amount you paid to us in the twelve months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless OrcaSubtitle and its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt arising from your use of the service or violation of these terms.

11. Termination

Either party may terminate this agreement at any time. Upon termination, your right to use the service will cease immediately. Provisions that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.

12. Governing Law

These terms shall be governed and construed in accordance with the laws of the United States, without regard to its conflict of law provisions. Any disputes arising from these terms or the service shall be resolved in the courts of competent jurisdiction in the United States.

13. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of material changes by posting the updated terms on our website. Your continued use of the service after changes constitutes acceptance of the new terms.

14. Severability

If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these terms will otherwise remain in full force and effect.

15. Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: support@orcasubtitle.com

Website: Contact form on our website

Response Time: We aim to respond within 5 business days